I can’t open my application form in PDF format. What can I do?

If you’re submitting one of these forms, you need to use version 11.0.09 of Acrobat Reader to fill it out.

If you’re applying at a visa application centre (VAC), they may ask you to re-fill out the form at their internet kiosks.

IRCC forms that need to be validated using the “validate” button at the bottom of the form use special encoding. You need a computer with Adobe Reader 10 or higher to use them.

If you have problems opening a PDF on our website, try the following:

For PC users

• Find the link of the file you want to save (you may need to go back to the previous page to find it).
• Right-click the link.
• Select “Save target as” or “Save link as”.
• Choose the location on your computer where you would like to save the file.
• Select “Save”.
• Use Windows Explorer to get to the location where you saved the file.
• Right click on the PDF file.
• Select “Open with”.
• Select “Choose program”.
• Select “Adobe Acrobat Reader”.
• Make sure to check the box that says, “Always use this program to open these files”.
• Select “OK”.

For Mac users

• Find the link of the file you want to save (you may need to go back to the previous page to find it).
• Press the Control (Ctrl) key and click on the link
• When the option menu appears, choose “Download link to disk” or “Download linked file”.
• Choose the location on your computer where you would like to store the file. Your computer will start the download once you have selected a location.
• Use Spotlight or Finder to look for the downloaded file.

You can get a free copy of Adobe Reader from the Adobe website. It is available for Windows, Mac and Android devices.